My Personal Account Management

The password must meet the following criteria:

• It must be between 7 and 30 characters long
• It must contain at least one lower-case letter, at least one upper-case letter, and at least one digit
• It must be different from the previous 4 passwords used

The following special characters are allowed: _ ! ? # @ $ % ^ & | ~ { } ( ) = \ * + - .

If you enter a space at the beginning or the end of the email address, the email address will be rejected. Try again, making sure there are no spaces in the email address.

1. Place your mouse pointer over your username displayed in the top right corner of the page.
   The account menu options are displayed.
2. Click the Change Password menu option.
   The Change Password page is opened.
3. Enter the old password in the Old Password field.
4. Enter the new password twice in the New Password and the Repeat New Password field.

The password must meet the following criteria:

• It must be between 7 and 30 characters long
• It must contain at least one lower-case letter, at least one upper-case letter, and at least one digit
• It must be different from the previous 4 passwords used

5. The following special characters are allowed: _ ! ? # @ $ % ^ & | ~ { } ( ) = \ * + - .
6. Click the Continue button.

1. Place your mouse pointer over your username displayed in the top right corner of the page.
   The account menu options are displayed.
2. Click the Personal Details menu option.
   The Personal Details page is opened.
3. Update your personal details as necessary.
4. Click the Continue button.
   Your information is updated.

1. Place your mouse pointer over your username displayed in the top right corner of the page.
   The account menu options are displayed.
2. Click the SignOut menu option.
   You are logged out.

2-Factor Authentication (2FA) is a new security layer required by the European Union’s Second Payment Services Directive (PSD2) to access financial accounts.

This means you’ll have to enter a one-time 6-digit authentication code in addition to your username and password when you log in to your Business Account.

We support Time-Based One-Time-Use Passwords (TOTP) generated from authentication apps. We suggest Google Authenticator, but we also support other applications, including FreeOTP, Microsoft Authenticator, and Authy.

The next time you sign in to your account, we’ll guide you through the set-up process:

1. Install a TOTP authenticator application on your mobile device, as a browser plugin, or as a desktop application (we suggest Google Authenticator).
2. Pair the TOTP authenticator application by scanning the QR code or manually entering the security key.
3. Enter the 6-digit code generated by your TOTP authenticator
4. Click Complete

Once your 2-Factor Authentication is set-up, you will need to enter a 6-digit password when you sign-in to your account or when you try to change specific processes (e.g. managing your account security settings). Open your authenticator application and enter the 6-digit password when prompted for an authenticator code.

Some authenticator applications might require manual setup. Please use these settings for a manual setup:

• Type: TOTP
• Digits: 6
• Algorithm: SHA1
• Interval: 30 seconds

It would be best if you also made sure that your device's clock is synchronized correctly to the Internet time. Refer to your device’s manual for more details.

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Note

For more help, contact our Nium support team.

2-Factor Authentication is tied to a specific device (browser, mobile etc). If you’ve replaced your device or would like to change the device that you use with Nium Payments, follow these steps:

1. Place your mouse pointer over your username displayed in the top right corner of the page.
   The account menu options are displayed.
2. Click the Manage Security.
3. Click the Manage 2-Factor Authentication menu option.
   The Manage 2-Factor Authentication page is opened.
4. Click on the Change Device option.
   The Confirm Password page is opened.
5. Enter your password and click on Continue.
   The 2-Factor Authentication setup page opens.
6. Follow the steps to set up your new device.
   See How do I set up my 2-Factor Authentication?
7. Enter the new authenticator code.
8. Click Enable to confirm the new device.